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Shipping

Shipping Areas

We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address).


Shipping Methods/Cost

We have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping.


About customs tax

Taxes may apply for imported goods/services and is regulated by the country law. MC Mart is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.


Shipping Policy


As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
The buyer bears the responsibility for the correct input of the delivery address, in case anything goes wrong with the shipment of order due to an error in the delivery address made by the buyer, MC Mart cannot be held responsible for the (partial) loss of the shipment. In case MC Mart needs additional information regarding a delivery address, the buyer may be approached by MC Mart in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

In case the order that has been shipped or is being shipped by MC Mart to the buyer, is missing, went missing, or in case the buyer claims that he/she did not receive the order, the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or reshipment shall take place. The buyer will fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier, MC Mart will either refund the payment or try to re-ship the ordered product.

Return

RETURN AND REFUND


We offer FREE returns on all qualified orders! Kindly noted that you are responsible for the returning shipment fee if not caused by the product quality.

If the customers didn’t cut the product label or the product can be resold though it has been worn and any brand new product you have purchased directly from our website can be returned for a full refund within 30 days of receiving the product. Please "contact us" to schedule the return and receive a prepaid return label. MC Mart does not take responsibility for any products lost during the return shipping.

Any credit due as a result of a return shipment will be fully refunded to the account that the buyer used to pay the original order. Please be aware that payments can take up to 7 business days to process depending on your bank or payment provider.

After we have issued the refund, it will take up to 3 business days for the refunds to be placed back on your credit card or Paypal account. 


WARRANTY AND REPAIR


MC Mart offers 1 Years Warranty on all orders.

The warranties do not apply in case of:

Theft or loss; Intentional damage;

Note that repair/replacements will be charged in the following cases.

Failure or damage caused by improper use or carelessness Failure or damage caused by unjustifiable repair or modification. Failure or damage caused by fire, water or a natural disaster such as an earthquake.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term and shall not restrict any lawful right of the customer.

Shipping costs for a return shipment after a warranty request or repair request (for defects occurring after the buyer has used the product), will be borne by the buyer. You need to specify your name, email address, order number, a detailed description of the issue at hand and at least one photo to display the product, and send them to our Email: service@mcmart.com.cn. Finally, submit the message. We will process it within 48 working hours.